Returns & Exchanges Policy

At Soigne, we take great pride in our reputation for quality and great fit.

Please select orders carefully using the sizing guide as a guidance and we also recommend choosing one size up as you never want your sleepwear fitted.
We do not accept refunds or exchanges on any personalized garments. There will be no refunds for personalized garments which size was chosen incorrectly by the client. If you have purchased sleepwear without any custom embroidery you are welcome to a store credit, unfortunately, we do not offer refunds. (These are customized orders and made to your order). Kindly note that even though pants are not personalized it was bought as a set and not sold separately and therefore is not eligible for an exchange if the top is personalized.

To exchange your non-personalized item please email our friendly customer care team at info@soignecollection.co.za where we will assist further.

In the event of an item that has not been personalized an exchange needs to be done, the customer is liable for the arrangement of the courier to return the item to us for exchange and will be liable for to pay for the shipping cost to receive the new garment back to you.

Failure to abide by the wash guide instructions, Soigne won’t be responsible for negligence.

Please note that Soigne checks the quality of every product prior to dispatch. Any water marks from the steamer are not considered as defect. In the unlikely event of a fault, Soigne will first offer to repair any minor faults. Please contact us by email at info@soignecollection.co.za. Your email to us must disclose the fault in the item along with photographic evidence and must supply proof of purchase. This must be made within 24hrs of the product/s being delivered. If deemed faulty by Soigne the client must return(Soigne will be laible for the courier fee) the product/s within 7 days of receiving your order. Soigne will only offer to replace or provide you with a credit note for your order where the item has demonstrated a major fault that cannot be repaired by us and the damage is due to factory default. No exchanges orrefunds will be offered if we deem that the damage to the item was caused in any way by the client.